Help & FAQs

This also acts as our Ts&Cs. If you’re not happy with the following for any reason you might want to check out iTunes instead. Otherwise, we look forward to receiving your order.

Pre-orders

If an item is on “pre-order” it means that it is in production and you have the opportunity to pay for and reserve it. The item’s estimated shipping date can be found on the product page and it will be updated if there are any delays.

IMPORTANT: If you purchase ready-to-ship items along with your pre-order, your order will be fulfilled when the pre-order is ready. If you wish to receive the other items sooner you must place a separate order.

Backorders

If something is on backorder it means it was previously in stock and has been re-ordered from the supplier, so there will be a delay in the arrival of your order.

As with pre-orders if you purchase ready-to-ship items along with a backordered item, your order will be fulfilled when the backorder is in stock again. If you wish to receive the other items sooner you must place a separate order.

Stock availability

MSUO sells on places like Discogs and at festivals, so sometimes there’s a slim chance that something you have paid for has sold out before we can get to your order. For popular items we usually get a re-stock, but you’ll have to wait a bit longer for it to arrive. When there isn’t going to be a re-stock you can either have a refund or choose a different item.

Packaging

We use oversized packaging to send the orders and package everything with maximum care. But if you think that your postman is a fucking moron and is going to play football with your order, please contact us first and we will see what we can do.

International shipping

Yes, we ship internationally. Cost of postage is calculated at checkout.

Shipping to South and Central America

International orders can take a surprisingly long time to arrive, especially if they’re being sent to somewhere in South or Central America. We’ve had messages from customers who have received orders as much as two or three months after they’ve been sent.

For this reason, all orders to these regions will have tracking as standard. The fee is calculated at checkout.

Free UK shipping

You’ll get free shipping if you’re in the UK and your order has a value of £100 or more.

Combine orders with LVEUM

Some people are aware that we share an office with LA VIDA ES UN MUS, an underground hardcore/punk label which always complain when I don’t take the trash out. You can combine orders if you order from both distros as we keep noticing the same names in lots of boxes.

Boring personal data info

  • Your personal data will be used to provide the information, goods and services offered through our website to you, for billing and order fulfilment, nothing else. We do not sell information to third parties.
  • If you sign up to our newsletter we may use your email address to send you information about products or services. You can opt out of these at any point and you can ask for personal data to be deleted at any time.
  • A cookie is a small text file that we store on your device. Our website uses cookies to distinguish your from other users of our website. Cookies also provide us with information about how this website is used so we can keep it as up to date, relevant and error-free as possible. These are limited to the following:
    • Strictly necessary cookies – These are cookies that are essential to the operation of our website.
    • Analytical/performance cookie – These cookies allow us to recognise and count the number of visitors to our website.
    • Functionality cookies – These cookies are used to recognise you when you return to our website and remember what you’ve put in your basket etc.

When will you send my order?

Orders are usually shipped within 1-2 working days if all items are in stock. In case of delays, we will contact you to arrange a solution.

Please allow 12 to 14 days for delivery.

How long will it take for my order to arrive?

Once you place an order you should get a confirmation email (check your spam folder if you don’t get it), once we ship an order you will receive a further email informing you that your order is on its way. From then it is out of our hands.

I don’t have a crystal ball which can tell me when your order will arrive, it all depends on the various postal services. If you’re overseas please be especially patient.

If you live in a location that is not safe for deliveries, please have your item shipped to somewhere which is (eg. place of work). If your package is lost or has been returned to sender, please email us. If your package is stolen, we are not financially responsible.

Can I track my order?

If you want a tracking number on anything there is an option to add it at checkout, for a fee.

Please note: We don’t send anything with a tracking number as standard, unless it weighs more than 2kg (about five 12” records).

Where's my parcel? It's not here yet.

You will receive an email notification when your order has been dispatched. If you’re waiting on a backorder or a pre-ordered item, then our stock delivery may not have arrived yet.

If it’s been dispatched, please be patient. It’s very rare that an order will never arrive.

You can review your order on the Order History section of your customer account, via the My Account page.

If you placed an order as a guest (without an account), you can follow your order via the Order Status page.

Will I have to pay customs duty or import tax?

Please be aware that items purchased outside of the EU may be subject to customs duty or tax by your local customs authority.

I don't like the record, can I get a refund?

Returns are accepted only for defective items, please contact us if this is the case. Shipping costs are not reimbursable through refund.

Hey, bro. Where's my parcel?

Just so we’re clear, if you’ve read and understood everything on this page and you still ask me more than twice “Where is my parcel?” I’m going to punch you in the face at the next NWN festival.